After all the troubles I had with United on my recent trip, I emailed customer care to complain. As a result, they added 7,500 “goodwill miles” to my account. Didn’t give me too many warm fuzzies, but it’s better than nothing.
I would have appreciated a club pass to replace the one I used in Denver, too. But I pursued the issue and got something and I’m moving on. Live and learn. And think hard about scheduling a trip to Calgary in the bitter winter.