An eyeliner I had purchased recently wasn’t functioning properly. When I twisted it down, to put the cap on, the product wasn’t going down. As a result, if I didn’t notice, it was getting smooshed into the cap. Basically, I lost a lot of the product because now a bunch of it broke off and is smashed up in the cap.
I decided to call the company about it. It took no time at all. They wanted to know where I’d purchased it and what lot it was from. (That was tricky as the numbers etched onto the case were SO small.)
For my trouble, I got a $10 coupon in the mail yesterday, which will more than cover the purchase of a replacement eyeliner. It was a completely legitimate complaint and, now, rather than feeling frustrated with the product/company, I’m very content. 😉